/* ============================================================
   聚客台样式（基于高保真原型）
   ============================================================ */
:root{
  --bg:#f2f3f5; --panel:#ffffff; --line:#e5e6eb; --line2:#f0f1f3;
  --txt:#1d2129; --txt2:#4e5969; --txt3:#86909c;
  --pri:#165dff; --pri-l:#e8f3ff; --pri-d:#0e42d2;
  --ok:#00b42a; --warn:#ff7d00; --danger:#f53f3f;
  --shadow:0 2px 8px rgba(0,0,0,.04);
}
*{box-sizing:border-box;margin:0;padding:0}
body{font-family:-apple-system,"Segoe UI","PingFang SC","Microsoft YaHei",sans-serif;
  background:var(--bg);color:var(--txt);font-size:14px;overflow:hidden}
.hidden{display:none!important}
button{font-family:inherit}

/* ============ 登录页 ============ */
#login{position:fixed;inset:0;display:flex;align-items:center;justify-content:center;
  background:linear-gradient(135deg,#0b2a6b 0%,#165dff 50%,#3d7eff 100%);z-index:100}
#login::before{content:"";position:absolute;width:600px;height:600px;border-radius:50%;
  background:rgba(255,255,255,.06);top:-200px;right:-150px}
.login-box{position:relative;z-index:2;width:900px;max-width:94vw;height:540px;background:#fff;
  border-radius:16px;box-shadow:0 20px 60px rgba(0,0,0,.25);display:flex;overflow:hidden}
.login-left{width:390px;background:linear-gradient(160deg,#165dff 0%,#0e42d2 100%);
  padding:48px 40px;color:#fff;display:flex;flex-direction:column;justify-content:space-between}
.login-left h1{font-size:26px;font-weight:700;letter-spacing:1px}
.login-left .sub{font-size:13px;opacity:.85;margin-top:10px;line-height:1.7}
.login-feats{margin-top:8px}
.login-feats li{list-style:none;font-size:13px;opacity:.92;padding:9px 0 9px 26px;position:relative;line-height:1.5}
.login-feats li::before{content:"";position:absolute;left:0;top:14px;width:14px;height:14px;
  border-radius:50%;background:rgba(255,255,255,.25)}
.login-feats li::after{content:"";position:absolute;left:4px;top:17px;width:5px;height:8px;
  border:solid #fff;border-width:0 2px 2px 0;transform:rotate(45deg)}
.plat-icons{display:flex;gap:10px;flex-wrap:wrap}
.pico{width:34px;height:34px;border-radius:9px;display:flex;align-items:center;justify-content:center;
  font-size:12px;font-weight:700;color:#fff;background:rgba(255,255,255,.18)}
.login-right{flex:1;padding:48px;display:flex;flex-direction:column;justify-content:center}
.login-right h2{font-size:22px;margin-bottom:6px}
.login-right .tips{color:var(--txt3);font-size:13px;margin-bottom:24px}
.field{margin-bottom:16px}
.field label{display:block;font-size:13px;color:var(--txt2);margin-bottom:7px}
.field input,.field select{width:100%;height:40px;border:1px solid var(--line);border-radius:8px;
  padding:0 13px;font-size:14px;outline:none;transition:.2s;background:#fafbfc}
.field textarea{width:100%;border:1px solid var(--line);border-radius:8px;padding:10px 13px;
  font-size:14px;outline:none;font-family:inherit;resize:vertical;background:#fafbfc}
.field input:focus,.field select:focus,.field textarea:focus{border-color:var(--pri);
  background:#fff;box-shadow:0 0 0 3px rgba(22,93,255,.1)}
.login-err{background:#ffece8;color:#f53f3f;font-size:12.5px;padding:8px 12px;border-radius:7px;margin-bottom:14px}
.btn-login{width:100%;height:44px;border:none;border-radius:8px;background:var(--pri);color:#fff;
  font-size:15px;font-weight:600;cursor:pointer;transition:.2s;margin-top:6px}
.btn-login:hover{background:var(--pri-d)}
.btn-login:disabled{opacity:.6;cursor:not-allowed}
.quick-tip{margin-top:18px;font-size:12px;color:var(--txt3);text-align:center;
  background:#f7f8fa;padding:10px;border-radius:6px;line-height:1.7}

/* ============ 主应用 ============ */
#app{display:flex;flex-direction:column;height:100vh}
.topbar{height:56px;background:#1d3557;display:flex;align-items:center;padding:0 18px;gap:16px;
  color:#fff;flex-shrink:0}
.logo{display:flex;align-items:center;gap:9px;font-size:16px;font-weight:700}
.logo .mark{width:26px;height:26px;border-radius:7px;background:linear-gradient(135deg,#3d7eff,#165dff);
  display:flex;align-items:center;justify-content:center;font-size:14px}
.topnav{display:flex;gap:4px;margin-left:24px}
.topnav button{background:transparent;border:none;color:rgba(255,255,255,.7);font-size:14px;
  padding:8px 16px;border-radius:7px;cursor:pointer;transition:.2s}
.topnav button:hover{background:rgba(255,255,255,.1);color:#fff}
.topnav button.active{background:rgba(255,255,255,.18);color:#fff;font-weight:600}
.top-right{margin-left:auto;display:flex;align-items:center;gap:12px;font-size:13px}
.stat-mini{display:flex;align-items:center;gap:6px;color:rgba(255,255,255,.85);font-size:12px}
.dot-live{width:7px;height:7px;border-radius:50%;background:#00d95f;box-shadow:0 0 6px #00d95f}
.avatar{width:32px;height:32px;border-radius:50%;background:linear-gradient(135deg,#ff9a56,#ff6b6b);
  display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:600;cursor:pointer}
.me-info{display:flex;flex-direction:column;line-height:1.25}
.me-info b{font-size:13px}
.me-info span{font-size:11px;color:rgba(255,255,255,.6)}
.btn-exit{background:rgba(255,255,255,.12);border:none;color:#fff;font-size:12px;
  padding:6px 12px;border-radius:7px;cursor:pointer}
.btn-exit:hover{background:rgba(255,255,255,.22)}

.main{flex:1;display:flex;overflow:hidden}

/* 侧边导航 */
.sidenav{width:64px;background:#fff;border-right:1px solid var(--line);display:flex;
  flex-direction:column;align-items:center;padding:10px 0;gap:4px;flex-shrink:0}
.sidenav .nav-item{width:48px;height:52px;border-radius:10px;display:flex;flex-direction:column;
  align-items:center;justify-content:center;gap:3px;cursor:pointer;color:var(--txt3);
  font-size:10px;transition:.2s;position:relative}
.sidenav .nav-item:hover{background:var(--line2)}
.sidenav .nav-item.active{background:var(--pri-l);color:var(--pri)}
.sidenav .nav-item svg{width:20px;height:20px}

/* 三栏工作台 */
.workspace{flex:1;display:flex;overflow:hidden}
.col{display:flex;flex-direction:column;background:#fff;overflow:hidden}
.col-list{width:320px;border-right:1px solid var(--line);flex-shrink:0}
.list-head{padding:12px 14px;border-bottom:1px solid var(--line)}
.search-box{position:relative;margin-bottom:10px}
.search-box input{width:100%;height:34px;border:1px solid var(--line);border-radius:7px;
  padding:0 12px 0 32px;font-size:13px;outline:none;background:#f7f8fa}
.search-box svg{position:absolute;left:10px;top:9px;width:15px;height:15px;color:var(--txt3)}
.filter-tabs{display:flex;gap:4px}
.ftab{white-space:nowrap;font-size:12px;padding:4px 10px;border-radius:14px;cursor:pointer;
  color:var(--txt2);background:#f2f3f5;transition:.2s;border:none}
.ftab:hover{background:#e8eaee}
.ftab.active{background:var(--pri);color:#fff}
.shops-row{display:flex;gap:5px;flex-wrap:wrap;margin-top:9px}
.shop-chip{font-size:11px;padding:3px 8px;border-radius:5px;cursor:pointer;border:1px solid var(--line);
  color:var(--txt2);background:#fff;display:flex;align-items:center;gap:4px;transition:.15s}
.shop-chip.active{border-color:var(--pri);color:var(--pri);background:var(--pri-l)}
.shop-chip .cdot{width:6px;height:6px;border-radius:50%}

.conv-scroll{flex:1;overflow-y:auto}
.conv-scroll::-webkit-scrollbar{width:6px}
.conv-scroll::-webkit-scrollbar-thumb{background:#d8dade;border-radius:3px}
.conv{padding:12px 14px;border-bottom:1px solid var(--line2);cursor:pointer;transition:.15s;
  display:flex;gap:10px}
.conv:hover{background:#fafbfc}
.conv.active{background:var(--pri-l);border-left:3px solid var(--pri);padding-left:11px}
.conv .cavatar{width:38px;height:38px;border-radius:9px;flex-shrink:0;display:flex;align-items:center;
  justify-content:center;color:#fff;font-size:14px;font-weight:600;position:relative}
.conv .cavatar .pmark{position:absolute;bottom:-3px;right:-3px;width:16px;height:16px;border-radius:50%;
  border:2px solid #fff;display:flex;align-items:center;justify-content:center;font-size:9px;color:#fff}
.conv .cinfo{flex:1;min-width:0}
.conv .row1{display:flex;justify-content:space-between;align-items:center;margin-bottom:4px}
.conv .cname{font-size:13.5px;font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.conv .ctime{font-size:11px;color:var(--txt3);flex-shrink:0;margin-left:6px}
.conv .row2{display:flex;justify-content:space-between;align-items:center}
.conv .cmsg{font-size:12.5px;color:var(--txt3);overflow:hidden;text-overflow:ellipsis;
  white-space:nowrap;flex:1}
.conv .unread{background:var(--danger);color:#fff;font-size:10px;min-width:17px;height:17px;
  border-radius:9px;display:flex;align-items:center;justify-content:center;padding:0 5px;
  margin-left:6px;font-weight:600;flex-shrink:0}
.conv .tag-row{display:flex;gap:4px;margin-top:5px}
.gtag{font-size:10px;padding:1px 6px;border-radius:3px;line-height:1.5}
.tag-vip{background:#fff7e8;color:#ff7d00}
.tag-aftersale{background:#ffece8;color:#f53f3f}
.tag-order{background:#e8f7ee;color:#00b42a}
.list-empty{padding:60px 20px;text-align:center;color:var(--txt3);font-size:13px}

/* 中栏聊天 */
.col-chat{flex:1;min-width:380px;background:#f7f8fa}
.chat-head{height:56px;background:#fff;border-bottom:1px solid var(--line);display:flex;
  align-items:center;padding:0 18px;gap:12px;flex-shrink:0}
.chat-head .uavatar{width:36px;height:36px;border-radius:9px;background:#c9cdd4;display:flex;
  align-items:center;justify-content:center;color:#fff;font-weight:600;font-size:14px}
.chat-head .uinfo h3{font-size:14.5px;font-weight:600;display:flex;align-items:center;gap:8px}
.chat-head .uinfo .meta{font-size:11.5px;color:var(--txt3);margin-top:2px}
.pbadge{font-size:11px;padding:1px 7px;border-radius:4px;color:#fff;font-weight:500}
.chat-actions{margin-left:auto}
.msg-scroll{flex:1;overflow-y:auto;padding:18px 22px;display:flex;flex-direction:column;gap:14px}
.msg-scroll::-webkit-scrollbar{width:6px}
.msg-scroll::-webkit-scrollbar-thumb{background:#d8dade;border-radius:3px}
.sysmsg{text-align:center;font-size:11.5px;color:var(--txt3)}
.sysmsg span{background:#e8eaee;padding:3px 10px;border-radius:10px}
.msg{display:flex;gap:9px;max-width:78%}
.msg.out{align-self:flex-end;flex-direction:row-reverse}
.msg .mavatar{width:32px;height:32px;border-radius:8px;flex-shrink:0;display:flex;
  align-items:center;justify-content:center;color:#fff;font-size:12px;font-weight:600}
.bubble{background:#fff;padding:9px 13px;border-radius:10px;font-size:13.5px;line-height:1.6;
  color:var(--txt);box-shadow:var(--shadow);word-break:break-word}
.msg.out .bubble{background:var(--pri);color:#fff}
.bubble .mtime{font-size:10.5px;color:var(--txt3);margin-top:5px;text-align:right}
.msg.out .bubble .mtime{color:rgba(255,255,255,.75)}
.chat-empty{margin:auto;text-align:center;color:var(--txt3);font-size:13px}

.chat-input{background:#fff;border-top:1px solid var(--line);padding:10px 16px 12px;flex-shrink:0}
.quick-row{display:flex;gap:7px;margin-bottom:9px;overflow-x:auto}
.quick-row::-webkit-scrollbar{display:none}
.qbtn{white-space:nowrap;font-size:12px;padding:4px 11px;border-radius:14px;border:1px solid var(--line);
  background:#f7f8fa;color:var(--txt2);cursor:pointer;transition:.15s}
.qbtn:hover{border-color:var(--pri);color:var(--pri);background:var(--pri-l)}
/* 常用话术库入口 */
.quick-more{display:flex;justify-content:flex-end;margin:6px 0 8px}
.qmore{font-size:12px;padding:4px 11px;border-radius:14px;border:1px dashed var(--line);
  background:#fff;color:var(--txt2);cursor:pointer;transition:.15s}
.qmore:hover{border-color:var(--pri);color:var(--pri);border-style:solid}
/* 话术库弹窗 */
.qr-wrap{max-height:56vh;overflow:auto;margin-bottom:6px}
.qr-group{margin-bottom:14px}
.qr-title{font-size:12.5px;font-weight:600;color:var(--txt2);margin-bottom:7px;
  padding-left:8px;border-left:3px solid var(--pri)}
.qr-item{display:block;width:100%;text-align:left;font-size:12.5px;line-height:1.6;padding:8px 11px;
  margin-bottom:6px;border:1px solid var(--line);border-radius:8px;background:#fafbfc;color:var(--txt);
  cursor:pointer;font-family:inherit;transition:.15s}
.qr-item:hover{border-color:var(--pri);background:var(--pri-l);color:var(--pri-d)}
.input-area{display:flex;gap:10px;align-items:flex-end}
.input-area textarea{flex:1;height:70px;border:1px solid var(--line);border-radius:9px;padding:10px 13px;
  font-size:13.5px;font-family:inherit;resize:none;outline:none;transition:.15s;line-height:1.5}
.input-area textarea:focus{border-color:var(--pri);box-shadow:0 0 0 3px rgba(22,93,255,.08)}
.btn-send{height:70px;padding:0 22px;border:none;border-radius:9px;background:var(--pri);color:#fff;
  font-size:14px;font-weight:600;cursor:pointer}
.btn-send:hover{background:var(--pri-d)}
.btn-send:disabled{background:#c9cdd4;cursor:not-allowed}
.input-tools{display:flex;gap:14px;margin-top:8px;padding-left:2px;font-size:12px;color:var(--txt3)}

/* 右栏 */
.col-side{width:300px;border-left:1px solid var(--line);flex-shrink:0;overflow-y:auto;background:#fff}
.side-sec{padding:14px 16px;border-bottom:1px solid var(--line2)}
.side-sec h4{font-size:12.5px;color:var(--txt3);font-weight:600;margin-bottom:11px;
  display:flex;align-items:center;gap:6px}
.side-sec h4::before{content:"";width:3px;height:12px;background:var(--pri);border-radius:2px}
.empty-side{color:var(--txt3);font-size:12.5px;text-align:center;padding:18px 0;line-height:1.8}
.side-note{font-size:12px;color:var(--txt3);line-height:1.8}
.kv{display:flex;justify-content:space-between;font-size:12.5px;padding:6px 0;gap:10px}
.kv .k{color:var(--txt3);flex-shrink:0}
.kv .v{color:var(--txt);text-align:right;font-weight:500}
.ord-item{border:1px solid var(--line);border-radius:8px;padding:10px;margin-bottom:9px;font-size:12px}
.ord-item .oh{display:flex;justify-content:space-between;margin-bottom:6px}
.ord-item .ono{color:var(--txt3);font-size:11px}
.ord-item .ogoods{color:var(--txt2);line-height:1.5}

/* 页面 */
.page{flex:1;overflow-y:auto;padding:22px 26px;background:var(--bg)}
.page::-webkit-scrollbar{width:8px}
.page::-webkit-scrollbar-thumb{background:#d8dade;border-radius:4px}
.page-head{margin-bottom:20px}
.page-head h2{font-size:20px;margin-bottom:5px}
.page-head p{font-size:13px;color:var(--txt3)}
.card{background:#fff;border-radius:12px;padding:20px;box-shadow:var(--shadow);margin-bottom:18px}
.card > h3{font-size:15px;margin-bottom:16px;display:flex;align-items:center;gap:8px}
.card > h3::before{content:"";width:4px;height:15px;background:var(--pri);border-radius:2px}
.grid{display:grid;gap:16px}
.g4{grid-template-columns:repeat(4,1fr)}
.g2{grid-template-columns:repeat(2,1fr)}
.stat{background:#fff;border-radius:12px;padding:18px 20px;box-shadow:var(--shadow)}
.stat .sl{font-size:12.5px;color:var(--txt3);margin-bottom:9px}
.stat .sv{font-size:26px;font-weight:700;line-height:1.1}
.stat .sd{font-size:12px;margin-top:7px;color:var(--txt3)}
table{width:100%;border-collapse:collapse;font-size:13px}
th{text-align:left;padding:10px 12px;color:var(--txt3);font-weight:600;font-size:12.5px;
  border-bottom:1px solid var(--line);background:#fafbfc}
td{padding:12px;border-bottom:1px solid var(--line2);color:var(--txt2)}
tbody tr:hover{background:#fafbfc}
tbody tr:last-child td{border-bottom:none}
.pill{font-size:11.5px;padding:2px 9px;border-radius:11px;font-weight:600;display:inline-block}
.pill.on{background:#e8f7ee;color:#00b42a}
.pill.off{background:#f2f3f5;color:#86909c}
.pill.warn{background:#fff7e8;color:#ff7d00}
.pill.err{background:#ffece8;color:#f53f3f}
.btn{font-size:13px;padding:8px 16px;border-radius:8px;border:none;cursor:pointer;
  font-weight:500;transition:.15s}
.btn-pri{background:var(--pri);color:#fff}
.btn-pri:hover{background:var(--pri-d)}
.btn-ghost{background:#fff;color:var(--txt2);border:1px solid var(--line)}
.btn-ghost:hover{border-color:var(--pri);color:var(--pri)}
.btn-sm{font-size:12px;padding:5px 12px}
.btn-danger{background:#fff;color:#f53f3f;border:1px solid #ffd6d2}
.btn-danger:hover{background:#f53f3f;color:#fff}
.rowflex{display:flex;align-items:center;gap:9px}
/* 渠道配置：高级折叠区 */
.adv{margin:6px 0 10px;border:1px solid var(--line,#e5e6eb);border-radius:6px;padding:0 10px;background:#fafbfc}
.adv summary{cursor:pointer;font-size:12px;color:#86909c;padding:7px 0;user-select:none}
.adv .field{margin:8px 0 12px}
.req{color:#f53f3f;font-size:11px;margin-left:4px}
/* 渠道接入弹窗：回调地址复制行 */
.copyrow{display:flex;gap:8px;align-items:center}
.copyrow input{flex:1;font-family:var(--mono,Consolas,Monaco,monospace);font-size:12px;
  background:var(--bg2, #f7f8fa);color:var(--txt2)}
.copyrow .btn{flex:none;white-space:nowrap}
.checkbox-row label{display:flex;align-items:center;gap:8px;margin-bottom:6px;color:var(--txt1)}
.checkbox-row input[type=checkbox]{width:auto;height:auto;margin:0}
.checkbox-row .muted{font-size:12px}
.modal-tip{font-size:12px;color:var(--txt3,#86909c);line-height:1.7;margin:-4px 0 16px;
  padding:9px 12px;background:var(--pri-l,#eef3ff);border-radius:8px}
.pshop{display:flex;align-items:center;gap:9px}
.pshop .pi{width:30px;height:30px;border-radius:8px;display:flex;align-items:center;
  justify-content:center;color:#fff;font-size:11px;font-weight:700;flex-shrink:0}
.muted{color:#86909c}

/* 模态框 */
#modalMask{position:fixed;inset:0;background:rgba(29,33,41,.45);z-index:200;
  display:flex;align-items:center;justify-content:center}
#modalBox{background:#fff;border-radius:14px;padding:24px;width:440px;max-width:92vw;
  max-height:86vh;overflow-y:auto;box-shadow:0 20px 60px rgba(0,0,0,.25)}
#modalBox h3{font-size:16px;margin-bottom:18px}
.modal-actions{display:flex;gap:10px;justify-content:flex-end;margin-top:20px}

/* 开关 */
.switch{width:38px;height:21px;border-radius:11px;background:#c9cdd4;position:relative;
  cursor:pointer;transition:.2s;flex-shrink:0;border:none}
.switch.on{background:var(--pri)}
.switch::after{content:"";position:absolute;width:17px;height:17px;border-radius:50%;background:#fff;
  top:2px;left:2px;transition:.2s}
.switch.on::after{left:19px}

/* 图表 */
.bars{display:flex;align-items:flex-end;gap:22px;height:180px;padding:10px 6px 0}
.bar-wrap{flex:1;display:flex;flex-direction:column;align-items:center;gap:8px;height:100%;justify-content:flex-end}
.bar{width:100%;max-width:52px;border-radius:7px 7px 0 0;display:flex;justify-content:center;
  color:#fff;font-size:11px;font-weight:600;padding-top:5px}
.bar-wrap .bl{font-size:12px;color:var(--txt3)}
.rank-item{display:flex;align-items:center;gap:12px;padding:11px 0;border-bottom:1px solid var(--line2)}
.rank-item:last-child{border-bottom:none}
.rank-no{width:22px;height:22px;border-radius:6px;background:#f2f3f5;color:var(--txt3);
  font-size:12px;font-weight:700;display:flex;align-items:center;justify-content:center;flex-shrink:0}
.rank-no.top{background:var(--pri);color:#fff}
.rank-name{flex:1;font-size:13px}
.rank-bar{width:130px;height:7px;border-radius:4px;background:#f2f3f5;overflow:hidden}
.rank-bar i{display:block;height:100%;border-radius:4px;background:linear-gradient(90deg,#3d7eff,#165dff)}
.rank-val{font-size:13px;font-weight:600;width:56px;text-align:right}

.toast{position:fixed;top:74px;left:50%;transform:translateX(-50%);background:rgba(29,33,41,.92);
  color:#fff;padding:10px 20px;border-radius:8px;font-size:13px;z-index:999;opacity:0;
  transition:.3s;pointer-events:none;max-width:80vw}
.toast.show{opacity:1;top:84px}

/* ============ 备案信息（合规悬挂） ============ */
.site-footer{display:flex;align-items:center;justify-content:center;gap:16px;flex-wrap:wrap;
  font-size:12px;color:var(--txt3);line-height:1.6}
.site-footer:empty{display:none}
.site-footer a{color:var(--txt3);text-decoration:none;transition:.15s}
.site-footer a:hover{color:var(--pri);text-decoration:underline}
.site-footer .police-ico{width:13px;height:14px;vertical-align:-2px;margin-right:3px}
.login-right .site-footer{margin-top:14px;padding-top:12px;border-top:1px solid var(--line2)}
.app-footer{flex-shrink:0;height:30px;background:#fff;border-top:1px solid var(--line);color:var(--txt3)}